1
Find Order
2
Select Items
3
Reason
4
Confirm

Returns & Exchanges

We want you to be completely happy with your purchase. Please enter your order details below.

Find Your Order

Enter your order number and delivery postcode to begin.

Please enter your delivery postcode
Prefer to post it yourself? Complete the returns form on your dispatch note and post to:
The House of Bruar, Inch of Tullimet Farm, Ballinluig, Perthshire, PH9 0NL

Select Items

Choose return or exchange, then tick the items below.

HOB-28471
Loading…
Delivered

What would you like to do?

£3.49 postage applies, paid securely by card at checkout. Your refund will be the full item price.

Exchange

Swap for any item from our range. We'll cover outbound postage on your replacement.

Return for Refund

Send your items back for a refund to your original payment method or a gift card.

Select items to return

Reason for Return

Why are you returning these items?

Why are you returning?

Select the reason that best applies.

Return Method

Choose how you'd like to send your items back to us.

We recommend Royal Mail Tracked Returns

Fully tracked and insured — the safest way to return. No printer needed if you use the QR code option.

How would you like to send it back?

A £3.49 Royal Mail returns fee applies, paid securely by card at checkout.

Royal Mail Tracked Returns Recommended
Fully tracked and insured. Choose how you'd like your label — print at home or use a QR code at your local Post Office, no printer required.
Print Label at Home
We'll generate a pre-paid Royal Mail label. Print it, attach to your parcel, and drop off at any Post Office.
QR Code — No Printer Needed
We'll generate a QR code. Take it to your Post Office on your phone and they'll print the label for you. You can also have it emailed or sent by text.
£3.49
Send Via Your Own Carrier
You can return using any carrier of your choice at your own cost. Please include the original paperwork from your order inside the parcel so we can identify your return on arrival. We recommend obtaining proof of postage — The House of Bruar cannot accept responsibility for parcels lost in transit.
Important: Please include the original dispatch note or order paperwork inside your parcel. Address your parcel to: Returns Department, The House of Bruar, By Bruar Falls, Blair Atholl, Perthshire, PH18 5TW
Free

Review & Submit

Check your details and submit.

Your Return Summary

Confirm everything looks right, then add your email.

Return Details
Please enter a valid email address before submitting your return.
We'll email your returns reference once submitted, and again when your parcel arrives.

Your Return has been registered

What happens next

Once your parcel arrives at The House of Bruar, our team will process your return as promptly as possible. Thank you for shopping with us — we hope to see you again soon.