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Returns & Exchanges

If you are not completely satisfied with your order, we are ready to help. Please enter your order details below.

Find Your Order

Enter your order number and delivery postcode to begin.

Please note that you will be required to drop off your parcel at a Royal Mail Post Office.

Please enter your delivery postcode
Prefer to manage your return yourself? Complete the returns form included in your order, and post your order to:
The House of Bruar
Inch of Tullimet Farm
Ballinluig, Perthshire, PH9 0NL

Select Items

Choose return or exchange, then tick the items below.

HOB-28471
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Delivered

What would you like to do?

£3.69 postage applies, paid securely by card at checkout. Your refund will be the full item price.

Exchange

Choose any item from our range. We will cover the outbound postage on your replacement.

Refund

Send your items back for a refund to your original payment method.

Select items to return

Reason for Return

Why are you returning these items?

Select an option below, and feel free to give more detail in the additional comments field.

Return Method

Choose how you'd like to send your items back to us.

We recommend Royal Mail Tracked Returns

Fully tracked and insured — the safest way to return. No printer needed if you use the QR code option.

How would you like to send it back?

A £3.69 Royal Mail returns fee applies, paid securely by card at checkout.

Royal Mail Tracked Returns Recommended
Fully tracked and insured. Choose how you'd like your label — print at home or use a QR code at your local Post Office, no printer required.
Print Label at Home
We'll generate a pre-paid Royal Mail label. Print it, attach to your parcel, and drop off at any Post Office.
QR Code — No Printer Needed
We'll generate a QR code. Take it to your Post Office on your phone and they will print the label for you. You can also have it emailed or sent by text.
£3.69
Send Via Your Own Carrier
You can return using any carrier of your choice at your own cost. Please include the original paperwork from your order inside the parcel so we can identify your return on arrival. We recommend obtaining proof of postage — The House of Bruar cannot accept responsibility for parcels lost in transit.
Important: Please include the original dispatch note or order paperwork inside your parcel. Address your parcel to: Returns Department, The House of Bruar, By Bruar Falls, Blair Atholl, Perthshire, PH18 5TW
Free

Review & Submit

Check your details before submitting.

Return Details
Please enter a valid email address before submitting your return.
We will email your QR code once submitted.

What happens next

Once your parcel arrives at The House of Bruar, our team will process your return as promptly as possible. Thank you for shopping with us — we hope to see you again soon.

Good news — we have other sizes in stock

Before we process a refund, would you like to swap for a better fit instead?

Not quite the right colour?

These items are available in other colours, in the size you ordered — swap instead of refunding?